Shipping policy
Shipping Destinations
We currently ship to the United States, Canada, Australia, and New Zealand.
Processing & Delivery
- Processing time: 1–3 business days
- Estimated delivery: 6–15 business days after dispatch
Delivery times are estimates and may be affected by customs processing, weather conditions, peak seasons, or carrier delays.
Shipping Rates
• US$35 or more: Free standard shipping
• Under US$35: US$6 flat-rate shipping
Free shipping eligibility is based on the order total after discounts. The applicable shipping fee will be shown at checkout before payment.
Tracking
All orders include tracking. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.
Please allow some time for tracking information to become active after dispatch.
Duties & Import Charges
Applicable duties and import charges are prepaid. You will not be required to pay additional import duties or customs clearance fees upon delivery.
Shipping Address
Please check your shipping address carefully before placing your order.
If you notice an error, contact us as soon as possible. We can update your address before your order has been dispatched. Once an order has been handed over to the carrier, we may no longer be able to change or redirect it.
TELL cannot be responsible for packages that are lost, returned, or undeliverable due to an incorrect or incomplete address provided at checkout.
Shipping Restrictions
Certain remote areas may not be serviceable by our shipping partners. If we are unable to ship to your address, we will contact you and issue a full refund.
Lost or Missing Packages
If your package appears to be lost in transit, or tracking shows it as delivered but you cannot locate it, please contact us with your order number and tracking number.
We may ask you to check with the local carrier or allow additional time for delivery while we investigate. If the package is confirmed lost, we will work with you to arrange an appropriate replacement or refund.
Contact
For shipping questions, contact us at:
Please include your order number whenever possible.