Product Questions
What kind of paper do your journals use?
Our everyday journals feature 160gsm paper, designed for writing, journaling, drawing, and everyday creative use. Our watercolor journals feature 300gsm paper, suitable for watercolor and other wet media.
What are rub-on stickers?
Rub-on stickers are transfer-style decorations that are applied directly onto a surface by rubbing the design into place. Unlike traditional peel-and-stick stickers, they create a smooth, printed-on appearance with little to no visible sticker edge.
How do I apply rub-on stickers?
Cut out the design you’d like to use, remove the protective backing, and place it on a clean, dry surface. Rub firmly and evenly over the entire design, then slowly lift the film to check that the design has fully transferred. For best results, apply them to smooth, clean, and dry surfaces.
Will the product look exactly like the photos?
We do our best to photograph our products as accurately as possible. Slight variations in color may occur depending on lighting and screen settings, and small variations in materials or finishes are part of the character of each piece.
Shipping Questions
Where do you ship?
We currently ship to the United States, Canada, Australia, and New Zealand.
How much is shipping?
Orders of US$35 or more after discounts qualify for free standard shipping. Orders under US$35 are charged a flat US$6 shipping fee.
How long will my order take to arrive?
Orders are processed within 1–3 business days. After dispatch, estimated delivery is 6–15 business days. Delivery times are estimates and may occasionally be affected by customs processing, weather conditions, peak seasons, or carrier delays.
Can I track my order?
Yes. All orders include tracking. Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number. Please allow some time for tracking information to become active after dispatch.
Will I need to pay customs duties or import fees?
No. Applicable duties and import charges are prepaid, so you will not be required to pay additional import duties or customs clearance fees upon delivery.
Orders & Returns
Can I change my shipping address after placing an order?
Please contact us as soon as possible. We can update your shipping address if your order has not yet been dispatched. Once your order has been handed over to the carrier, changes may no longer be possible.
Can I cancel my order?
Please contact us as soon as possible. If your order has not yet been dispatched, we’ll do our best to accommodate changes or cancellations. Once dispatched, the order can no longer be cancelled and will need to follow our standard return process.
What should I do if I haven’t received my order confirmation?
Please check your spam or junk folder first and make sure the email address entered at checkout is correct. If you still can’t find the email, contact us and we’ll be happy to help.
Can I return an item if I change my mind?
Yes. We accept return requests within 14 days of delivery, provided the item is unused, in its original condition, and returned in its original packaging. Customers are responsible for return shipping costs for change-of-mind returns. Please see our Returns & Refunds Policy for full details and return instructions.
What should I do if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order number and clear photos of the item and its packaging. We’ll review the issue and help arrange an appropriate replacement or refund.
My tracking says “Delivered,” but I can’t find my package. What should I do?
Please first check your mailbox, front door, porch, or other safe delivery locations, and check with household members, neighbors, building reception, or your mailroom.
We also recommend allowing 1–2 business days, as some carriers may mark packages as delivered shortly before actual delivery.
If you still cannot locate your package, contact the local carrier with your tracking number. If the issue remains unresolved, please contact us and we’ll do our best to assist.